Job Details

<div>Responsibilities:</div> <div>&nbsp;</div> <div>Customer Communication:</div> <div>&nbsp;</div> <div>Respond to customer inquiries promptly and professionally via phone, email, and live chat.</div> <div>Provide accurate information about products, services, and company policies.</div> <div>Issue Resolution:</div> <div>&nbsp;</div> <div>Investigate and resolve customer issues and complaints in a timely and efficient manner.</div> <div>Collaborate with other departments to address complex customer problems.</div> <div>Order Processing:</div> <div>&nbsp;</div> <div>Assist customers with placing orders, tracking shipments, and processing returns.</div> <div>Ensure accuracy in order fulfillment and delivery.</div> <div>Product Knowledge:</div> <div>&nbsp;</div> <div>Stay informed about product features, specifications, and updates.</div> <div>Provide product recommendations based on customer needs.</div> <div>Customer Satisfaction:</div> <div>&nbsp;</div> <div>Strive to exceed customer expectations by delivering excellent service.</div> <div>Gather feedback to identify areas for improvement in products or services.</div> <div>Documentation:</div> <div>&nbsp;</div> <div>Maintain detailed and accurate records of customer interactions and transactions.</div> <div>Generate reports on customer service metrics as needed.</div>